Customer Experience: a conversation with Frank de Haan from DEPT®
Why choose IT-consolidated as your Salesforce partner?
Who better to ask than our own customers. That is why today, we give the floor
to Frank de Haan of Dept:
What does DEPT® do?
DEPT® is a global digital agency that uses technology and marketing to help brands stay ahead. DEPT® creates end-to-end digital experiences on a global scale with a boutique culture. With a team of more than 2,500 digital specialists on more than 5 continents, DEPT® works for top brands such as Google, bol.com, Philips, Eneco, Univé insurance, Just Eat Takeaway, Otrium and more.
What is your function?
I am the head Salesforce administrator. This means that I am responsible for our Salesforce CRM. In this CRM, all our teams keep track of their customers and contacts and ensure that everything they sell is neatly tracked. My job is to make sure that all teams understand and use the system well. In addition, we are continuously looking at how we can improve our environment so that the teams can do their work faster and more efficiently. Think of links with other systems, new features within the environment and many reports and dashboards to give the teams the insights they need. Everything is tracked in a roadmap that I manage, together with our strategic sales team. In addition, DEPT® is growing fast and we regularly take over other agencies. It is my responsibility to ensure that these offices integrate well into our environment.
What does IT-consolidated do for you?
IT-consolidated has been helping us from the beginning (4 years ago) with setting up and rolling out Salesforce within DEPT®. All functionalities, the user interface and the links have been set up together with IT-consolidated.
How do you experience the collaboration with IT-consolidated?
I will be very honest about this. Without Jos, our Salesforce environment would not have been at the level it is now. His flexibility and commitment have ensured that our Salesforce environment is currently one of the most reliable systems within DEPT®. He has been my support from the very beginning and together we have been able to bring a lot of heavy projects to a good result. He knows a lot about all Salesforce facets and is always willing to think along or take a look. I am very grateful to him for everything he’s done!