Customer Experience: a conversation with Frank de Haan from DEPT®

Why choose IT-consolidated as your Salesforce partner?
Who better to ask than our own customers. That is why today, we give the floor
to Frank de Haan of Dept:
What
does DEPT® do?
DEPT® is a global digital agency that uses
technology and marketing to help brands stay ahead. DEPT® creates end-to-end
digital experiences on a global scale with a boutique culture. With a team of
more than 2,500 digital specialists on more than 5 continents, DEPT® works for
top brands such as Google, bol.com, Philips, Eneco, Univé insurance, Just Eat
Takeaway, Otrium and more.
What
is your function?
I am the head Salesforce administrator. This
means that I am responsible for our Salesforce CRM. In this CRM, all our teams
keep track of their customers and contacts and ensure that everything they sell
is neatly tracked. My job is to make sure that all teams understand and use the
system well. In addition, we are continuously looking at how we can improve our
environment so that the teams can do their work faster and more efficiently.
Think of links with other systems, new features within the environment and many
reports and dashboards to give the teams the insights they need. Everything is
tracked in a roadmap that I manage, together with our strategic sales team. In
addition, DEPT® is growing fast and we regularly take over other agencies. It
is my responsibility to ensure that these offices integrate well into our
environment.
What
does IT-consolidated do for you?
IT-consolidated has been
helping us from the beginning (4 years ago) with setting up and rolling out
Salesforce within DEPT®. All functionalities, the user interface and the links
have been set up together with IT-consolidated.
How do you experience the collaboration with
IT-consolidated?
I will be very honest about this. Without Jos,
our Salesforce environment would not have been at the level it is now. His
flexibility and commitment have ensured that our Salesforce environment is
currently one of the most reliable systems within DEPT®. He has been my support
from the very beginning and together we have been able to bring a lot of heavy
projects to a good result. He knows a lot about all Salesforce facets and is
always willing to think along or take a look. I am very grateful to him for
everything he’s done!